Shipping Policy

Shipping Policy

At Zeemara, we want your order to reach you as smoothly and quickly as possible. We ship worldwide from fulfilment centres in Australia, the United States, Canada, New Zealand, and China, and we always aim to dispatch from the location closest to you for the fastest delivery.

Shipping Rates

  • Single item orders — Flat $15 AUD shipping fee
  • Orders of 2 or more items — Free worldwide shipping
  • Taxes and duties — Covered on all orders, including single-item purchases. No unexpected fees at delivery.

Processing & Delivery Times

  • Order processing — 2–7 business days before your order is dispatched
  • Standard shipping — 7–14 business days after dispatch, depending on your location
  • Expedited shipping — 3–7 business days after dispatch (available at checkout)

Please note: total delivery time = processing time + shipping time. For example, a standard order may take up to 21 business days from order date to arrival.

Order Tracking

Every order includes tracking information. You will receive a tracking number by email once your order has been dispatched. You can use this to monitor your order's progress at any time.

Shipping Carriers

We use trusted carriers including DHL, FedEx, and other major couriers depending on your location.

Where We Ship

We deliver to most major regions worldwide, including:

  • United States & U.S. Territories
  • Australia, Canada, New Zealand, United Kingdom
  • Europe, Asia, Middle East, Africa, Mexico, Brazil

If you are unsure whether we ship to your location, please contact us before placing your order.

Order Issues & Delays

While we do our best to meet expected delivery timeframes, occasional delays may occur due to:

  • Severe weather or natural disasters
  • Customs inspections
  • Seasonal demand
  • Local postal or courier delays

If your order is delayed, lost, or damaged, please contact us and our team will work with you to resolve the issue as quickly as possible.

Important Note on Delivery Estimates

Delivery timeframes are estimates only and cannot be guaranteed. Zeemara is not responsible for delays caused by customs, courier services, or circumstances outside our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate on your behalf.

Contact Us

Email: hello@zeemara.com Response time: Within 1 business day